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A remote Customer Success role at Assist World. Answer incoming calls promptly and professionally, with a goal of answering 100% of calls within three rings.
Keywords this role’s ATS scans for
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“This is my first invitation to an interview since I have been applying since April.”
Original listing text, shown exactly as published by the company.
We are looking for an experienced Customer Service Representative with a strong background in manufacturing or distribution to join our team.
You will be responsible for providing professional, responsive support to customers across phone, email and chat. This includes answering general enquiries, managing escalated issues, providing accurate lead-time and delivery information, and working closely with internal teams and vendors to ensure customer needs are met.
The ideal candidate is highly organized, detail-oriented and confident working in a fast-paced environment where prioritizing and managing multiple tasks is essential.
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Answer incoming calls promptly and professionally, with a goal of answering 100% of calls within three rings.
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Respond to customer emails within approximately 2 hours during business hours.…
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Customer Success
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