A remote Customer Success role at Zūm.
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Original listing text, shown exactly as published by the company.
Reporting to our Vice President of Charter Paul Egger, the Customer Service Representative (CSR) plays a critical role in converting inbound demand into booked charter revenue while delivering a high-quality customer experience. This position serves as the front line for customer engagement, managing the full lifecycle from initial inquiry through quotation, follow-up, and booking support. This is not a passive service role — the CSR is expected to actively drive conversion, respond with urgency, and contribute directly to revenue growth.
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Serve as the primary point of contact for inbound charter inquiries via phone, email, and chat
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Proactively follow up on all quotes and leads to drive conversion to booked revenue
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Manage customer requests including trip changes, cancellations, and issue resolution
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Deliver fast, effective, and professional communication across all customer interactions
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Resolve customer issues with a focus on single-contact resolution whenever possible
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Maintain accurate records of all customer interactions and opportunities in internal systems
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Collaborate with operations teams to align customer needs with service availability
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Meet or exceed individual revenue, conversion, and responsiveness targets
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Contribute to overall team revenue and customer satisfaction goals
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High school diploma or equivalent required
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1–3+ years of experience in a call center, customer service, or inside sales environment
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Experience handling high call/email/chat volume with strong responsiveness standards
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Demonstrated ability to manage customer interactions professionally and efficiently
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Strong written and verbal communication skills
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Comfortable using CRM systems and standard business tools (email, spreadsheets, etc.)
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Ability to prioritize and manage multiple tasks simultaneously
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Customer-focused with a high-quality, responsive approach to service delivery
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Sales-oriented — comfortable driving conversations toward booking and revenue conversion
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Strong problem-solving skills; able to assess situations quickly and identify effective solutions
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Operates with urgency in a high-volume, time-sensitive environment
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Charter, transportation, or logistics experience
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Inside sales or quote-to-book conversion experience…
Zūm
Customer Success
12 open roles on Sydicom
Zūm is a leading provider of modern student transportation solutions for school districts. Their comprehensive platform helps manage school bus operations and on-demand rides, prioritizing safety, efficiency, and sustainability.
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