Original listing text, shown exactly as published by the company.
What You’ll Do
At Supabase, CSA Leads oversee a portfolio of high-value customers by empowering their team to deliver technical excellence and long-term customer success. You'll work directly with the team to:
- Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers.
- Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal.
- Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy.
- Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts.
- Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones.
You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility:
Pre-Sales Discovery
- Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success.
- Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, helping them clearly articulate the value of the Supabase platform and team.
- Collaborate with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.
Proof-of-Value Onboarding
- Support your team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding.
- Ensure CSA-owned timelines, success criteria, and engagement tactics result in a high proof-to-conversion success rate.
- Build reusable onboarding flows (email sequences, docs, templates, webinars) that accelerate time-to-value for new customers.
Customer Success & Expansion
- Help your team build detailed account plans focused on both short-term adoption and long-term expansion opportunities.
- Provide ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads.
- Partner cross-functionally to advocate for customer feedback, share emerging customer needs with Product & Eng, and communicate roadmap milestones back to customers.
Trust & Platform Advocacy
- Coach CSAs to act as internal and external champions of Supabase, building trust with customers through consistency, clarity, and deep product expertise.
- Uphold a standard of excellence in customer engagement, ensuring Supabase becomes embedded in the way our customers build.
Preferred Experience
- 6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering.
- 2+ years of people management or team leadership experience, ideally in a high-growth, technical startup environment.
- Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance.
- Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js.
- Clear, confident technical communicator and storyteller. Must be able to distill complex technical topics into actionable outcomes for customers and team members alike.
- Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams.
- Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards.
