Customer Success Director - Korea

What You Will Do

• You will be leading our rockstar Partner Success team in Korea.
• Provide strategic direction to the team proactively on a daily basis to accurately assess the gaps and opportunities in accounts and navigate strategies and solutions necessary to ensure partner retention.
• Guide our Partner Success team members on their career and personal development to ensure team growth and retention.
• Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our clients.
• Establish a trusted adviser relationship that ensures our customers' overall satisfaction with our services and technology.
• Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues.
• Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You’ll monitor and facilitate the customers' adoption of our technology.
• As part of the managerial team, you will work closely with our global enablement teams to ensure that we are rolling out initiatives that are in line with company-level OKRs and give active feedback on the strategic direction of the company, particularly in the key metrics of partner satisfaction, retention, and growth.

What You Will Need

• Proven work experience in a customer-oriented position (minimum 4-5 yrs), preferably in the B2B SaaS domain
• Experience with marketing technology is a plus
• Minimum of 2-3 years experience in leading a team
• Solid understanding of basic web concepts and digital marketing (metrics)
• Strong strategic approach to client retention and ability to navigate complex enterprise environments
• To show us that “you’ve got what it takes” to collaborate and build strong relationships with customers, especially at the executive level
• Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills
• Ability to be process-driven and methodological in identifying the right focuses based on key gaps and opportunities for both partners and the team
• To be a self-motivated and savvy tech bug, always in search for savvy solutions and ideas to improve our relationship with our partners and the effectiveness of our Partner Success team
• To cherish one of our core ethos: Care. For both our partners and the team
• Ability to maintain a positive attitude personally and motivate the team in a fast-paced environment
• Passion to make a difference in the lives of both marketers and the growth of our Partner Success team members