Customer Value Director - 11323

What You'll Do

• Lead customer value metrics workshops
• Develop customer value roadmaps
• Conduct scheduled customer check-ins
• Drive periodic value reviews
• Prepare for Renewals with Account Executives
• Monitor customer performance
• Manage customer relationships
• Establish role as trusted advisor
• “QB” Coupa internal resources as needed
• Share best practices ideas, product information, and relevant Coupa news
• Support/drive customer marketing campaigns

What You Will Bring to Coupa

• Strong P2P or S2C domain expertise
• Strong background in customer / client success or sales management
• Entrepreneurial Attitude
• Experience with demonstrated success in the following:
• Managing client expectations
• Developing and maintaining executive relationships and associated influencing strategies
• Program management including managing disparate, cross-functional, cross-enterprise project teams
• Ability to have value-based conversation with business executives
• Strong organizational skills
• Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams.
• Background in software and SaaS solutions.