Original listing text, shown exactly as published by the company.
Responsibilities
In this role, you’ll
- Be responsible for net new customer acquisition, managing an entire sales cycles to drive new revenue while maintaining the highest levels of customer satisfaction for accounts across community & social services, healthcare, traditional NGO’s, Humanitarian aid, Credit Union and other miscellaneous non-profit customers.
- Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs.
- Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.
- Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager.
- Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn
- Be an owner to drive deals forward, knock down obstacles for our customers and internally, think outside the box and find the best solution for each customer, and recommend process improvements to support the whole team.
- Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions.
- Have world-class interpersonal and communication skills to make complex technical and financial details sound simple.
- Ability to balance competing priorities and manage multiple projects/deals at the same time
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required
- At least 1+ years of closing sales experience or sales development/business development experience in a technical SaaS/CPaaS space, with a record of top performance.
- An understanding of (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling.
- Technical solutions selling experience and enjoys working with real customers - listening to them and solving problems.
- Strong written and verbal communication skills, with the ability to make complex technical and financial details sound simple.
- Demonstrated track record of managing forecasts.
- Analytical account development strategy based on using data to find opportunities and prove value.
- World-class organization, prioritization, and documentation skills.
- Entrepreneurial mindset.
- Deep personal interest in the social impact market and dedicating your career to making a positive difference.
- High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change.
Location
This role will be remote and based in EST or CST time zones.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
