Director, Client Partner

THE ROLE

Client Partners at DEPT® lead on all the creative work we deliver for a suite of clients and they sit in our structure alongside the other ‘Directors’ (e.g. Creative, Design). We expect a Director, Client Partner to be an expert in truly understanding the clients in their portfolio’s business, challenges, goals, and SWOT, and have established relationships with the most senior levels on the client side in order to push their team outside of the box on driving innovation/strategy. You'll represent DEPT® to our clients, adding value to relationships beyond organizational skills doing a mixture of account management and strategic planning.

This is a remote, US-based role. However, candidates must reside within the Eastern, Central, or Mountain Time Zone.

WHAT YOU’LL DO

CLIENT MANAGEMENT

• Work in partnership with senior clients to develop annual strategies
• Hold recurring meetings with senior leadership on the client side focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth.
• Ensure client satisfaction by regularly communicating with senior decision-makers
• Be responsible for high client retention and growth
• Be a point of escalation on their accounts and effectively solve issues that arise, whether internally or with clients
• Lead new business pitches and proposals alongside leadership and growth team

BUSINESS KNOWLEDGE AND COMPLIANCE

• Forecast, reconcile and monitor client revenue and profitability
• Estimate, manage, monitor and reconcile client out-of-pocket funds
• Possess a strong understanding of scope management inclusive of how to track and manage, escalate scope pacing issues
• Manage client portfolio revenue, including updating relevant internal financial systems accurately and in a timely manner
• Productize our services within a proposal and SOW
• Author written SOWs, amendments, and other legal adjustments in partnership with contracts team as needed
• Lead contract negotiations and oversee the implementation of commercial agreements
• Proactively pursue cross-sell and upsell opportunities to drive innovation, strategy, and organic revenue growth
• Ensure teams are operating effectively and efficiently towards clients goals while meeting financial revenue targets on accounts

TEAM PARTICIPATION, DEVELOPMENT & STRATEGIC LEADERSHIP

• Successfully work with all craft teams to effectively drive strategies and work that leads clients to the next level of their business
• Lead, line-manage, motivate and inspire a team
• Craft strategic responses to briefs and the ability to develop a POV on media, creative content, tech, and data
• Draw conclusions and actionable insights from analysis
• Ensure delivery of work is to the highest possible standard
• Contribute to the creative process by sharing their ideas and experience
• Be accountable for high employee retention and managing direct reports’ growth

WHAT YOU BRING

• 7+ years experience in roles servicing clients in an agency environment
• Experience managing large client, social AORs and agency teams
• Experience managing complex campaigns and retainers (experience in organic and paid social preferred)
• Experience with campaign content production and budget management
• Experience in leading a high-volume, multi service retainer(s) for brands/clients
• Confident with both brand and conversion/direct-response campaigns
• Strong delegation skills with the ability to coordinate activities between multiple projects without directly managing them
• Strong client relationship management skills, including experience working directly with directors, VPs and C-level clients on strategy development
• Advanced problem-solving skills

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

WE SUPPORT YOU BEING YOU

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

#LI-Remote

The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling.…