Director, Enterprise Customer Success

What you’ll be doing

• Own retention and expansion outcomes across your portfolio: you create, advance, and close renewal and expansion opportunities.
• Lead a team of Enterprise CSMs to the highest performance standards, coaching continuously and acting decisively when someone is not meeting the bar.
• Build and sustain executive-level relationships with employer buyers, including C-suite, VP Benefits, total rewards leaders, and benefits consultants.
• Drive cross-functional collaboration with GMs, Product, Implementation, Finance, and RevOps to deliver measurable client outcomes and resolve issues without escalation dependency.
• Own QBR and ABR execution: every account has a current value story and a renewal readiness plan well ahead of milestone dates.

What you need to have

• Prior people leadership: you have set high performance standards, developed talent, and made hard calls when someone is not meeting the bar.
• Commercial accountability mindset: you measure yourself by retention and expansion outcomes.
• Strong analytical and critical thinking foundation: you reason from facts and data, synthesize clearly, and communicate with brevity in writing and in conversation.
• High initiative and sound judgment: you identify what matters, act without waiting to be directed, and build influence across functions to get things done.
• Experience working with or within the self-insured employer or benefits ecosystem.

To ensure you feel good solving a big Human problem, we offer

• A stimulating, fast-paced environment with lots of room for creativity.
• A bright future at a promising high-tech startup company.
• Career development and growth, with a competitive salary.
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare.
• A flexible environment where you can control your hours (remotely) with unlimited vacation.
• Access to our health and well-being program (digital therapist sessions).
• Remote or Hybrid work policy.
• To get to know more about our Tech Stack, check here.