Director, Global People Services and Enablement

What You’ll Be Doing

You’ll be leading the Global People Services and Enablement team. DoorDash, Deliveroo, and Wolt each built People Services functions that worked within their own contexts — different tools, different philosophies, and different assumptions. The opportunity ahead is to bring those three models together into one globally unified, AI-enabled platform that sets a new standard for how a complex, multi-brand, multinational employer supports its people.

This is a multi-year transformation where automation frees capacity to absorb work shifting from COEs and People Business Partners, creating a flywheel that makes the function more capable every year without growing linearly.

Here’s what your day-to-day might look like

• Drive the multi-year transformation vision by establishing a unified operating model, service catalogue, and delivery framework across the DoorDash brand ecosystem to replace legacy approaches with one scalable platform.
• Own the People Services technology roadmap and business requirements, partnering with Business Technology and Product teams to drive automation, service quality, and scale across internal and vendor solutions.
• Lead the enablement function as the connective tissue between technology, COEs, and People Business Partners, ensuring process design, knowledge management, and change infrastructure scale ahead of the service desk.
• Unify the global HR service platform into a single, intelligent front door for all people support, integrating tooling, SLAs, and AI-powered triaging into a consistent, employee-centred experience.
• Build and develop a high-performing team spanning People Services and enablement across three brands, establishing shared execution standards and a culture of continuous improvement.
• Establish global process standards and governance, eliminating reliance on regional interpretation by building the documented infrastructure (SOPs) required for accuracy, compliance, and data integrity.
• Define and track operational metrics that showcase service quality, automation impact, and transformation progress, providing clear visibility to People leadership and cross-functional partners.

What You’ll Need to ThriveEssential

• Significant experience leading People Services or HR operations at a high-growth, global technology company, with a proven track record of managing large-scale HR service delivery transformations across multiple geographies or brands.
• A technology-forward operator: you have owned or co-owned an HR technology roadmap, can translate business problems into product requirements, and have hands-on experience driving AI and automation into People Services workflows — with a clear point of view on how to use technology to scale a service function without scaling headcount proportionally.
• Deep understanding of People Services enablement, specifically how process design, knowledge management, and change infrastructure connect a technology roadmap to frontline service delivery execution.
• Proven ability to lead through ambiguity and transformation, with the strategic capability to consolidate differing operating models, tools, and team cultures while maintaining high service quality.
• Strong cross-functional stakeholder leadership, with a history of building effective partnerships and creating alignment across a complex, matrixed, multinational organisation.

Why Join Us?At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.

We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global StructureDeliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and InclusionAt Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!