Original listing text, shown exactly as published by the company.
Key Responsibilities
Customer Ownership
- Serve as the primary point of contact for customers post-deployment
- Build strong, trust-based relationships and drive customer satisfaction and retention
Cross-Functional Leadership
- Coordinate across Engineering, Product, Operations, and Sales to align on customer priorities
- Ensure consistent and accurate communication internally and externally
Issue Management & Escalation
- Serve as the primary customer liaison during issue identification, escalation, and resolution — ensuring customers are informed, heard, and supported throughout
- Translate technical findings and resolution timelines into clear, professional communication for customers
- Escalate issues internally with the appropriate urgency and context, connecting the right internal teams to drive resolution
- Maintain visibility into open issues and follow through to closure, ensuring no customer concern falls through the cracks
Performance Communication
- Translate technical system performance into clear, professional customer communication
- Establish consistent reporting on account health, system performance, and key metrics
Function Development
- Build and refine onboarding, account management, and customer success processes
- Directly manage key accounts while helping scale the function over time
Required skills and qualifications
- 10+ years of experience in Customer Success, Account Management, Technical Program Management, or similar roles
- Experience managing complex, technical B2B customer relationships
- Proven ability to work cross-functionally with engineering, product, and operations teams
- Strong communication skills, with the ability to convey technical concepts clearly
- Bachelor’s degree in Engineering, Business, or related field
Preferred skills and qualifications
- Experience in power generation, distributed energy, industrial equipment, or infrastructure…
