Original listing text, shown exactly as published by the company.
Essential Duties and Responsibilities
Product Leadership & Strategy
- Own the product vision and strategy for Salesforce and related enterprise platforms, ensuring alignment with JSSI’s business objectives and long‑term digital transformation roadmap.
- Define, maintain, and communicate short‑term and long‑term product roadmaps, balancing technical debt reduction, operational needs, and transformational initiatives.
- Serve as the primary product authority for Salesforce across JSSI, establishing clear priorities, success metrics, and outcomes.
Salesforce Platform Ownership
- Lead Salesforce as a mission‑critical enterprise platform, supporting revenue, client lifecycle, contract management, case management, and integrations with other core systems.
- Drive platform scalability, usability, and data integrity while ensuring Salesforce continues to support evolving business processes.
- Partner closely with Technology and Architecture leaders on platform design, integrations, and future‑state architecture.
- AvSight experience is a strong plus, particularly where it integrates into or complements Salesforce‑driven workflows.
Team Leadership & Development
- Manage and mentor a multi‑disciplinary team including Product Managers, Business Analysts, and Salesforce/System Administrators.
- Establish clear roles, responsibilities, and operating norms that enable the team to execute effectively and independently.
- Build a culture of strong product thinking, stakeholder partnership, and continuous improvement.
- Ensure the team can simultaneously support the existing production environment while executing against major roadmap initiatives.
Delivery & Execution
- Oversee product discovery, requirements definition, prioritization, and delivery across multiple parallel workstreams.
- Ensure disciplined execution across enhancements, bug fixes, regulatory needs, and strategic initiatives.
- Partner with delivery teams and vendors to ensure work is delivered on time, on scope, and with high quality.
Stakeholder Management & Communication
- Act as a senior product interface with executive leadership and cross‑functional stakeholders.
- Translate business needs into clear product direction and trade‑off decisions.
- Provide regular, structured communication on roadmap progress, risks, dependencies, and outcomes.
Governance & Operating Model
- Establish and run product governance for Salesforce and related platforms, including:
- Operating Committees (working teams)
- Steering Committees (executive and senior leadership forums)
- Define and maintain governance artifacts such as product charters, roadmaps, risk registers, and status reporting.
- Ensure appropriate decision‑making, escalation paths, and accountability are in place.
Desired Credentials
Required Experience
- 10+ years of experience in Product Management, Product Ownership, or Product Leadership roles.
- Deep, hands‑on experience with Salesforce as a core enterprise platform (CRM, workflows, integrations, reporting, automation).
- Proven experience leading and managing Product Managers, Business Analysts, and Systems or Platform Administrators.
- Demonstrated ability to build, own, and execute complex product roadmaps in enterprise environments.
- Strong experience operating in matrixed, cross‑functional organizations with senior stakeholders.
- Experience running product governance structures, including steering committees and operating committees.
Preferred / Plus Experience
- Experience with AvSight or similar Inventory, analytics, forecasting, or optimization platforms.
- Experience leading large‑scale platform revamps or transformations while maintaining business‑critical operations.
- Background working with systems integrations, data platforms, and enterprise architecture.
- Experience in regulated, complex, or operationally intensive industries (e.g., aviation, finance, asset‑heavy businesses).
Skills & Competencies
- Strong product judgment and prioritization skills in complex environments
- Excellent executive‑level communication and stakeholder management
- Ability to bridge business strategy and technical execution
- Comfort making trade‑off decisions and leading through ambiguity…