Director, Product Management

Responsibilities

In this role, you’ll

• Define, build, and execute a comprehensive product roadmap for the foundational services, APIs, and developer infrastructure powering the Twilio Flex product ecosystem.
• Lead the evolution of Twilio Flex from a standalone application into a set of decomposable, AI-native components, aligning with Twilio’s strategic platform vision.
• Provide clear ownership, hands-on product management, managing roadmap execution, and operational oversight for the consolidated Flex Product Management team.
• Manage and mentor a team of strong individual Product Managers, fostering a culture of technical rigor, continuous learning, and high performance.
• Champion an outstanding customer experience by driving improvements in APIs, SDKs, documentation, and tooling for internal teams, partners, and external developers.
• Collaborate closely with Engineering, Architecture, Design, and Go-to-Market teams to deliver robust, scalable, and forward-looking Flex capabilities.
• Serve as a key leader for the Twilio India site, partnering with senior leadership in Bangalore to guide and shape the working experience of hundreds of other Twilions.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required

• 15+ years of product management experience, with at least 4 years as a manager leading platform or infrastructure-focused product teams.
• Proven experience in developing and managing platform products such as APIs, developer tools, and cloud-native infrastructure.
• Strong technical acumen and ability to engage deeply with engineering teams on architectural trade-offs, scalability, and highly distributed systems.
• At least 5 years experience working on multi-tenant SaaS and cloud platforms.
• Experience in the Contact Center (CCaaS) or Customer Engagement Platform (CEP) space.
• Demonstrated ability to hire, manage, and mentor a team of Product Managers.
• Bachelor’s Degree or equivalent work experience.

Desired

• Familiarity with Voice AI, Agentic frameworks, and AI use in Contact Center products.
• Excellent written and verbal communication skills.
• Ability to work effectively across time zones with globally distributed teams.

Location

This role will be remote, and based in India (only in Karnataka, TamilNadu, Maharashtra, Delhi, Telangana).

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.