Director, Product Management - Global Customer Experience

Required Qualifications

• Proven experience owning large-scale customer-facing digital experiences across web and mobile platforms.
• Strong expertise in ecommerce conversion optimization, merchandising, personalization, and customer journey management.
• Understanding of SEO, SEM, content optimization, and digital acquisition funnels.
• Experience leading global product initiatives across multiple international markets.
• Demonstrated success managing cross-functional teams and influencing executive stakeholders.
• Strong analytical skills with experience using experimentation frameworks and product analytics tools.
• Excellent communication, prioritization, and organizational leadership skills.

Preferred Qualifications

• Experience in high-growth ecommerce, retail, marketplace, or consumer technology companies.
• Familiarity with AI/ML-powered recommendation systems and personalization platforms.
• Experience with mobile app ecosystems and app conversion optimization.
• Knowledge of subscription, loyalty, or retention-focused commerce experiences.

Success Metrics

Success in this role will be measured by

• Improvements in conversion rate and revenue growth
• Increased customer engagement and retention
• Growth in SEO traffic and acquisition efficiency
• Increased AOV and recommendation-driven revenue
• Faster experimentation velocity and product delivery
• Enhanced customer satisfaction and shopping confidence

Experience Requirements

Generally requires 12+ years of Product Management experience, including leadership roles in e-commerce or digital consumer platforms.

Education Requirements

MBA or advanced degree preferred

Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate. Other factors are

• Hectic, fast-paced with multi-level distractions
• Professional, yet casual work environment
• Office / Warehouse environment
• Ability to work extended hours as required

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The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.

Hired applicant may be awarded Restrict Stock Units and receive annual bonus

es pursuant to eligibility and performance criteria defined in the respective plan documents and policies.