Director, Product Management (Marketing Agent)

WHAT WE'RE LOOKING FOR

• You've built and shipped an AI-native product where the intelligence is central to the value, not a layer on top of it. You understand what it means to define quality when the output is non-deterministic and the stakes are real.
• You've led through genuine ambiguity and know how to make hard calls without defaulting to lower standards or cutting scope too early.
• You understand SMB customers. Not just their workflows, but their constraints. What "saving time" actually means when you're running payroll, managing a crew, and trying to grow at the same time.
• You can take incomplete data, emerging patterns, and undefined baselines and turn them into clear decisions. You're honest about uncertainty and direct about your reasoning.
• You have strong commercial judgment. You can connect product strategy to customer value and business outcomes, and you've owned metrics that mattered.
• You've led and developed teams of 5 or more Product Managers. You know how to build a strong product culture, not just manage a portfolio.
• You have 8 or more years of product management experience, including direct ownership of commercial outcomes in a SaaS environment. MarTech or CRM experience is helpful. Experience in vertical SaaS and serving SMBs matters more.

WHY JOBBER, WHY NOW

Stable company, genuine bet. These don't usually come together.

Most senior product leaders are choosing between stability and interesting work. Jobber is something rarer: a company that found product-market fit, is profitable, has 300,000 customers on platform, and is making aggressive AI bets right now. Not because it has to. Because the opportunity is real and the foundation is there to take it.

We've been building for over 15 years. The Globe and Mail named us a Top Growing Company. Deloitte put us on the Fast 500. We have real tenure in the leadership team and a culture where decisions get made and stuck to.

We've already shipped AI Receptionist, a live production product that answers calls, books jobs, and handles customer inquiries for service pros. That's not a prototype. The Marketing Agent is the next chapter, and it's the most ambitious product bet we've made.

The $400 billion home services market has no dominant software player. That means there's still an enormous amount of ground to take, with the infrastructure and track record to take it.

How we work: Hybrid, from our hub cities (Edmonton, Toronto, Vancouver, and Kitchener-Waterloo). Real collaboration means your team actually shows up together. You'll have flexibility and a room full of people working on the same problems you are. Being outside of our hub cities does not limit your ability to join us. We are always on the lookout for the right people to join our roles and will find opportunities for you to connect with the team.

THE PROCESS

We run a structured, respectful process. No surprise homework. No trick questions. We're evaluating whether you can do the job, and you should be evaluating whether this is the right place to do it.

• TA screen: 30 to 40 minutes with Danielle. Focused on your background, how you work, and what you're looking for. We'll tell you honestly what this role is.
• HM screen: 60 minutes with Matt Kaplan, Chief Product Officer. Focused on how you think about product problems: discovery, prioritization, and strategy.
• Leadership interview: A conversation with someone (or a couple of people) from our executive team.
• Functional panel: Structured interviews with the broader product team. We'll be specific about what we're evaluating and why.
• Reference and background checks: We do these. We'll ask about the things that matter for this role specifically.
• Offer: If we're aligned, we move fast.

What you can expect from Jobber

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
• To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.