Director, Renewal Management

KEY QUALIFICATIONS

• Proven experience leading high-volume, transactional renewal operations in a SaaS or subscription-based business.
• 7–9 years of relevant SaaS experience in Renewals, Customer Success, Revenue Operations, or Account Management.
• 2–4 years of people leadership experience, with a strong preference for managing fully offshore or globally distributed teams.
• Strong operational excellence and process design skills.
• Ability to manage and forecast large renewal portfolios with high accuracy.
• Experience with auto-renewal programs and contract-driven renewal models.
• Excellent cross-functional communication skills.
• Strong analytical and systems mindset.
• Comfort working in a fast-moving, metrics-driven environment.
• Experience driving technology-enabled improvements (automation, AI-assisted workflows, CRM hygiene, queue management tools).

SUCCESS METRICS

• Gross and Net Renewal Rates
• Expansion ACV
• Churn and downgrade reduction
• Forecast accuracy
• Team performance and retention
• 100% on time renewals – monthly, quarterly, and annually

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Preferred Resume Format

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Don’t meet every requirement for the role?

Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.

Additional Information

Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.

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