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A remote Engineering Leadership role at Included Health.
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“This is my first invitation to an interview since I have been applying since April.”
Original listing text, shown exactly as published by the company.
As our Director, Staffing Transformation & Operations, you will lead a critical transformation in how Member Care scales across staffing strategy, workforce management, vendor strategy, and AI enablement.
This transformational leader will own the multi‑year staffing strategy for Member Care. You will lead the evolution of our staffing model, the intentional use of outsourced partner capacity, and the way AI, automation, and human-in-the-loop workflows improve productivity and service delivery. You will directly oversee workforce management and scheduling functions (skilling, staffing, scheduling, and real‑time management) and vendor/BPO operations, ensuring we consistently meet or exceed service level, quality, and margin goals while delivering a top-notch member and employee experience.
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Engineering Leadership
39 open roles on Sydicom
Included Health is a virtual care and healthcare navigation company that connects members to medical and behavioral health specialists. They offer integrated digital health solutions designed to simplify access to high-quality care and improve health outcomes.
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