Engineering Manager, Observability, Monitoring, and Integrations (Monetization)

What you’ll do

Architect end-to-end telemetry and observability across CustomersDot, Salesforce, and Zuora to enable real-time monitoring and faster issue resolution across purchasing and provisioning flows.

Implement automated billing anomaly detection to identify event drops, abuse spikes, and transactional discrepancies that affect reconciliation and financial integrity.

Define the integration strategy between customer-facing monetization services and enterprise applications, including Salesforce and Workato, with a focus on durable API contracts and reliable financial workflows.

Drive an AI-native engineering approach that uses machine learning and AI-enabled tooling to surface anomalies, improve infrastructure operations, and inform delivery planning.

Hire and grow a high-performing team, setting expectations for ownership, quality, and collaboration from the ground up.

Guide architecture and implementation discussions, helping the team make sound tradeoffs across reliability, availability, data model quality, and developer experience.

Partner with cross-functional stakeholders across engineering, product, finance, customer service, and go-to-market teams to coordinate changes in revenue-impacting systems with care and clarity.

Establish incident management practices, rollout safeguards, and operational standards for systems handling customer-facing and financially critical workflows.

What you’ll bring

Experience managing product, platform, or development teams and building values-aligned environments where team members can grow and deliver meaningful results.

Strong technical judgment across architecture, system design, and pragmatic delivery for complex integrations and business-critical workflows.

Experience working on purchasing, billing, provisioning, subscription, commerce, or other revenue-impacting systems.

Knowledge of observability-first architectures, including tools such as Prometheus, Grafana, and modern incident management tooling.

Experience defining service level indicators and targets, writing runbooks, and coordinating incident management in operationally rigorous environments.

Strong collaboration and written communication skills in asynchronous, handbook-first teams that work across engineering, product, finance, customer service, and go-to-market functions.

Ability to translate complex technical and product issues into clear, actionable language for both technical and non-technical audiences.

Sound judgment when handling confidential or financial information, customer-facing incidents, and changes that can affect revenue, with openness to transferable experience from related domains.