Enterprise Account Director

What You Will Do

• Own a portfolio of existing accounts and take full responsibility for their retention and growth.
• Identify and execute upsell and cross-sell opportunities within existing accounts.
• Proactively manage renewals in collaboration with the Customer Success team.
• Succeed in a team-selling environment to ensure maximum account penetration and coverage.
• Consistently forecast monthly and quarterly performance with accuracy.
• Negotiate deals and contracts at multiple levels within target accounts, with a primary focus on C-level and enterprise-level stakeholders.
• Participate in meetings with key stakeholders, starting from onboarding kick-off through Business Review meetings.
• Discover customers’ strategic needs and direction, and set goals and objectives that enable teams to drive measurable business impact.
• Analyze stakeholder mapping and define the overall engagement strategy to ensure the right frequency and quality of touchpoints.
• Take ownership of renewal strategy and execution to achieve key commercial and contractual targets.
• Ensure Customer Success outcomes are achieved, recognized across key stakeholders, and aligned with NPS targets to deliver the best customer experience.
• Drive customer advocacy initiatives in collaboration with the marketing team through success stories, testimonials, and case studies.
• Monitor market trends and conduct industry analysis to nurture key stakeholders in alignment with Insider’s product vision and strategic roadmap.

What You Will Need

• 7+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS or Martech
• Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills.
• Alas, we’ve got clients all over the world!
• Proven track record of using sales & persuasive skills
• To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients
• To cherish one of our core ethos: care.
• You’ll need to care for our clients and make sure they feel at home with our products and our around the clock support
• Passion for testing, measuring, and improving outreach and follow up effectiveness
• Strong communication skills in both writing and speaking (English)
• High sense of responsibility and accountability
• A strategic thinker with excellent project and time management skills
• Experience negotiating and navigating contracts and legal discussions
• Thrives in a fast-paced, high growth, rapidly changing environment
• Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
• Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist).
• Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.
• Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
• A university degree in Business, Marketing, Engineering, or related fields