A remote Project Management role at Teramind. Participate in late-stage sales conversations for leadership-selected Strategic deals to assess implementation complexity, begin stakeholder mapping, and…
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5–8 years of experience in implementation management, program management, or professional services within B2B SaaS, with at least 3 years focused on enterprise-tier customers ($100K+ ACV).
Demonstrated experience managing complex, multi-workstream implementations involving multiple customer stakeholder groups across business units or departments.
Strong project management fundamentals (timeline management, dependency tracking, risk mitigation, RACI frameworks) without rigid adherence to formal methodologies — you know when to bend the process to protect the outcome.
Excellent stakeholder communication skills, including the ability to run executive-level status meetings and translate technical complexity into business-relevant updates.
Experience working in a pod or team-based model alongside CSMs, technical resources, and support teams — you understand swim lanes and know how to lead through influence rather than authority.
Comfort operating in a high-growth environment where processes are still being built — you will be designing the playbook, not just executing an existing one.
Experience in endpoint security, insider risk, DLP, workforce monitoring, or adjacent cybersecurity/compliance SaaS categories.
Familiarity with on-premise or hybrid deployment models (not just pure cloud SaaS).
Experience with ChurnZero, Intercom, HubSpot, or similar CS/Support tooling.
Background in pre-sales engagement or solution scoping alongside sales teams.
Experience building implementation or professional services functions from the ground up.
How Success Will Be Measured
Implementation Delivery
Time to Go-Live: Enterprise implementations completed within the target 90-day window (measured from kick-off to production deployment).
On-Time Milestone Completion: Percentage of implementation milestones delivered on or ahead of schedule.
Implementation CSAT: Post-implementation satisfaction score from the customer’s project team and executive sponsor.
Adoption & Handoff Quality
Time to First Value: Time from go-live to first validated use case outcome (e.g., first alert actioned, first policy enforced, first report generated).
Handoff Completeness: CSM confidence score at handoff — does the CSM have everything needed to manage the account independently?
90-Day Adoption Health: ChurnScore and engagement metrics at 90 days post-go-live for accounts this role managed.
Organizational Impact
Playbook Maturity: Completeness and adoption rate of implementation templates, frameworks, and documentation across the CS organization.
Cross-Segment Contribution: Measurable improvements to onboarding metrics in segments where this role contributed process improvements.
Teramind
Project Management
22 open roles on Sydicom
Teramind is a software company that provides employee monitoring and insider threat detection solutions. Its platform offers tools for user activity monitoring, data loss prevention, and productivity analytics. These solutions help organizations enhance security, ensure compliance, and improve operational efficiency.
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