Original listing text, shown exactly as published by the company.
What you will do
Be the local Events leader in NAM, partnering with senior GTM stakeholders to refine our NAM value proposition; manage, coach and develop a team of 3 direct reports; own a personal book of business focused on our largest, most complex accounts; execute process changes quickly and effectively with the team.
- Manage a team of 3 Senior Event Sales Specialists — conduct weekly 121s, keep the team engaged, motivated and on track to hit targets
- Recruit, onboard and coach a world-class Event Sales team with a strong focus on constant skill development
- Act as a consultant to your direct reports on customer escalations and complex operational challenges
- Carry a personal quota — own relationships with our largest NAM customers and lead on our most complex, high-value events end-to-end
- Manage your time ruthlessly — the 50/50 manager/IC split demands strong prioritisation and the ability to context-switch without dropping the ball on either side
- Proactively identify gaps or opportunities to improve processes — surface insights to the Head of Event Sales and agree on change initiatives
- Quickly and effectively land change with the NAM team — share feedback to iterate fast
- Partner with senior GTM leaders and ensure strong collaboration and buy-in with AMs and NAM Sales
- Establish strong process to capture customer feedback, identify key insights, drive improvement initiatives and track impact
- Share best practices and learnings with the Head of Event Sales,Product Lead and GM to ensure shared learnings across the global team
- Identify and surface nuances in the NAM market, work with Builders to shape the product and lead a tailored approach accordingly
What will make you a great fit
- 10+ years in Event Sales, MICE, Group Travel, or Sales
- Sales leadership experience with a proven track record of achieving targets — both personally and through a team
- People management experience with a proven ability to engage and motivate others
- Deep understanding of the NAM events market, customer needs and stakeholder requirements
- Highly organised with strong time management skills — you can hold a full personal pipeline and manage a team simultaneously without either suffering
- Proactive mindset — persistent, resilient, with a "humble & scrappy" get-it-done attitude. You thrive in the chaos of a scale-up and are creative and solution-oriented
- Comfortable managing competing priorities and switching context quickly — this role will pull you in multiple directions and you need to be able to handle that without losing focus
- Perfect written and spoken English. Hands-on experience creating presentations and engaging teams and stakeholders in a room
- Data-driven mindset with the ability to analyse and interpret performance metrics
- Great organisational and interpersonal skills
