Fixed Operations Manager

Your Key Responsibilities

• OEM policy and administration
• Thorough understanding of dealership and OEM KPIs
• Knowledge and expertise and department absorption and P&L
• Responsible for profit management - must examine department financial statements, including expenses and revenue, to ensure the department's profitability
• Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management
• Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building
• Develop and implement a long-term strategy and action plan to attract and retain customers
• Understand and maintain warranty platforms
• Ordering parts with company and OEM guidelines
• Knowledge of parts pricing procedures
• Understand and maintain warranty platforms
• Establish and maintain good relationships with wholesale customers
• Professionally and effectively resolve customer and employee complaints and concerns
• Ensure compliance with Health and Safety and all other workplace regulations and policies
• Oversee multiple Service and Parts departments and ensure that the parts department is properly staffed, providing coverage during all scheduled business hours
• Maintain an active parts and accessories inventory with appropriate days of supply, minimizing obsolescence and improving turnover rates
• Develop and grow external (CP/W) parts and accessories sales including wholesale accounts
• Ensure compliance with 401 and OEM policies and procedures such as to maintain accurate warranty 10 bin, clean and presentable merchandising areas including parts storage.
• Ensure the highest level of customer satisfaction
• Report any non-compliant issues directly and immediately to the management
• Manage cash and credit/debit receipts per company policy
• Manage the PBS system and ensure that all parts orders are properly received, tracked, stored, and invoiced accurately
• Perform physical inventory counts as required which may be required during off business hours
• Other duties as assigned

What You Bring to the Table

• 12 Grade Diploma or equivalent
• Minimum 5 years Service Manager experience in the automotive industry
• G Driver's license and a clean driver's abstract
• Strong understanding of automotive parts
• Excellent communication, interpersonal and time management skills
• Ability to adapt to a changing environment and meet deadlines
• Technically savvy
• Experience with PBS software is considered an asset
• Must have the ability to multi-task and work under pressure
• Must be willing to be flexible with work schedule and willingness to travel on a regular basis