FP&A Product Support

What You’ll Do

Customer Support & Advisory

• Serve as the primary point of contact for customers, guiding them in maximizing the value of our platform.
• Provide high-quality support via email and live calls, ensuring timely and effective issue resolution.
• Deliver user guidance and training on best practices, new features, and troubleshooting processes.
• Support customers across different industries, understanding their unique financial strategies and transformation journeys.

Technical Problem Solving

• Diagnose complex technical and data-related issues within our FP&A software.
• Analyze financial models and datasets to identify root causes and propose solutions.
• Manage and prioritize support tickets to ensure responsiveness and customer satisfaction.

Cross-Functional Collaboration

• Partner closely with Engineering to investigate and resolve software bugs.
• Collaborate with Product to share feedback and contribute to continuous product improvement.
• Work alongside global team members to support an international customer base.

What We’re Looking For

Experience

• 2+ years of experience in:
• Technical support (preferably in SaaS), and/or
• Application support roles, and/or
• FP&A, financial modeling, or related finance roles (typically with an academic background in Economics, Business, Finance, Accounting, or related fields).

Skills & Competencies

• Strong analytical and problem-solving skills.
• Strong proficiency in Excel — proficiency in BI tools is a huge bonus
• Excellent written and verbal communication skills in English and Spanish.
• Ability to explain complex technical and financial concepts clearly.
• Empathetic, patient, and customer-focused mindset.
• Comfortable working in a fast-paced, global environment as part of an international team.