Global Account Director

About the Role

The primary role of the Global Account Director is to fully manage account operations for large, complex global clients, as well as spearhead strategic customer acquisition. This position is crucial in driving global revenue growth for Outreach by identifying, nurturing, and closing new and incremental business opportunities with enterprise-level global clients. Acting as a trusted advisor, you will help clients achieve key business outcomes with the Outreach platform, engaging primarily with C-level executives such as CROs, COOs, CEOs, CFOs, and CISOs across multi-entity, global organizations.

Location: Open to remote within the US.

Your Daily Adventures Will Include

Accelerate Revenue Growth: Meet or exceed revenue targets for assigned global accounts by expanding business within existing accounts and acquiring new strategic clients in line with Outreach’s objectives.

Mitigate Churn and Contraction: Build and maintain robust, long-term relationships with key decision-makers across all relevant countries. Ensure high levels of customer engagement, satisfaction, and loyalty.

Lead Complex Negotiations: Guide high-stakes contract negotiations with C-level executives, procurement, and legal teams, ensuring mutually beneficial deal closures.

Cross-Functional Collaboration: Work closely with internal teams—Marketing, Product, and Customer Success—to ensure smooth delivery of services. Act as a strategic leader, effectively communicating and structuring sales plans in collaboration with key internal stakeholders.

Engage with Partners: Understand the partner landscape around your global accounts, identifying allies or competitors, and incorporating strategic sales approaches to navigate complex multinational partnerships.

Competitive Mindset: Stay informed about the competitive landscape in key countries and regions, developing strategies to outmaneuver competitors.

Multi-Cultural Perspective: Effectively engage with senior executives across multiple countries, understanding the cultural nuances and leadership styles in each region. Demonstrating cultural adaptability is essential in establishing trust and credibility.

Client Growth Mindset: Demonstrate a deep understanding of your clients' business environments, including industry and market trends. Be adept at analyzing public documents, researching competitors, and translating this information into actionable sales strategies.

Data Hygiene: Meticulously maintain accurate and up-to-date records of sales activities, client interactions, forecasts, and pipeline data in CRM systems.

AI Adaptability: Demonstrates a growth mindset with a willingness to learn, adapt, and effectively leverage emerging technologies, including AI-driven tools and platforms, to enhance productivity, customer engagement, and business outcomes.

International Travel: Be prepared to travel internationally as required.

Additional Duties: Perform other responsibilities as needed

Our Vision of You

Bachelor’s degree in a relevant field, or equivalent experience.

Over 10 years of experience in strategic enterprise sales with a strong track record of exceeding revenue targets consistently, ideally within SaaS or technology-driven environments.

Proven success in selling complex solutions to large, multinational clients.

Expertise in managing global accounts, including navigating challenges across multiple entities, countries, and languages.

Strong experience in Finance or Telco vertical is a plus

Strong familiarity with sales automation and CRM systems, especially platforms like Outreach.io and Salesforce.

Excellent communication, interpersonal, and negotiation skills, with a proven ability to influence decision-makers at all organizational levels in multi-cultural environments.

Experience working in fast-paced, results-driven environments with a high level of accountability.

Strong integrity, business acumen, and financial insight to showcase ROI and performance metrics effectively.

Proficiency with asynchronous collaboration tools such as Slack, Microsoft Office or Google Suite, Zoom, and Webex.

Ability to build trust and rapport in both in-person and virtual settings.

Previous experience in an expatriate role is highly desirable.

Fluency in multiple languages is a significant advantage.