Healthcare Data and Business Analyst

Responsibilities

Internal

• Serve as the primary architect and SME for Metabase (our primary BI tool), developing and maintaining complex dashboards to track KPIs.
• Analyze and interpret specialized healthcare data, with a heavy focus on clinical and financial healthcare reporting (e.g., claims data, denial rates, therapist utilization, and clinical outcomes).
• Perform rigorous data validation to ensure data integrity and accuracy across all internal and external reporting.
• Partner directly with multiple departments to create recurring dashboards that track company-wide progress toward strategic initiatives and financial KPIs.
• Centralize data from multiple sources (CRM, HelpDesk, Task Management, Pendo) to build comprehensive performance dashboards for Customer Success and other service leadership teams.

External

• Act as the technical Data SME during sales cycles for the Prompt BI platform, conducting high-level technical demos, identifying expansion opportunities, and partnering with Account Executives and CSMs to win deals.
• Support enterprise, mid-market, and small-market clients by providing expert-level guidance, training, and tailored reporting solutions on the Prompt BI platform.
• Build and maintain strong, consultative relationships with client leadership, translating their clinical and financial business needs into technical data solutions.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Data Science, Statistics, or a related field.
• 3–5+ years of proven experience as a Data Analyst, Business Intelligence Analyst, or Solutions Analyst within the healthcare software or services industry.
• Deep fluency in the healthcare industry, specifically around Revenue Cycle Management (RCM), outpatient rehabilitation, and healthcare regulations and standards (e.g., HIPAA).
• Expert-level proficiency in data visualization and business intelligence tools.
• Advanced proficiency in SQL for complex data querying, reporting, and data manipulation.
• Strong familiarity with Excel and supporting BI/data tools such as Tableau, Power BI, or similar platforms.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Exceptional communication and presentation skills, with the ability to translate complex data into clear, actionable business narratives for both technical and non-technical stakeholders.
• Proven experience in a customer-facing, solutions-oriented, or pre-sales environment.
• Ability to understand client needs and deliver tailored, data-driven solutions.
• Ability to work collaboratively in a fast-paced team environment while managing multiple priorities simultaneously.