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A remote Customer Success role at PingWind.
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“This is my first invitation to an interview since I have been applying since April.”
Original listing text, shown exactly as published by the company.
Location: Remote
Required Clearance: Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c).
Certifications: Project Management Institute (PMI) Project Management Professional (PMP) certification or Program Management Professional (PgMP) certification.
Required Education: HS Diploma/GED
Required Experience: Seven (7)+ years of experience in supporting Information Technology as a Help Desk Lead/Manager.
PingWind is seeking a Help Desk Lead/Manager who supports triage meetings with the stakeholders to coordinate and collect additional information relevant to the issues identified by the end-user. Receives telephone calls and emails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
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PingWind provides information technology and professional services to U.S. federal government agencies. They specialize in areas such as cybersecurity, cloud infrastructure, and data analytics solutions.
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