Insurance Operations Associate (m/f/d)

About the Role

You will join the Eye Underwriting insurance team as an early-career professional, supporting the daily operations that keep our insurance business running. Working closely with experienced colleagues, you will get hands-on exposure to policy administration, broker communication, and insurer reporting from day one. This is a unique chance not only to deep dive into the rapidly evolving commercial cyber insurance market, but also to participate in a transformation project where we will further digitise our policy administration and underwriting processes.

This is an ideal entry point for someone early in their career — including dual-study graduates — who wants to grow fast in a dynamic, international scale-up. Learn more: eye.security/team/cyber-insurance

What You Will Do

Insurance Operations is responsible for all administrative and operational tasks that support underwriting. This includes:

• Policy administration: creating, issuing and updating policies, endorsements, renewals, and client documentation.
• Premium administration: issuing invoices, processing payments, monitoring outstanding premiums, and coordinating with Finance.
• Communication with brokers and clients: sending renewal requests, collecting questionnaires, requesting updates, and providing policy documents.
• Bordereaux & reporting: preparing and submitting monthly bordereaux and other required reports to insurers, ensuring data accuracy and meeting reporting deadlines.
• Compliance: performing UBO checks, storing compliance documentation, and supporting audits.
• Data management: ensuring that client files, documents, questionnaires, and information are complete, accurate, and up to date.
• Process & system support: maintaining work instructions, supporting ANVA/Insly processes, and reporting issues or improvement points.
• General operational support: prioritising tasks, supporting underwriting, monitoring deadlines, and ensuring smooth daily operations.
• You will be part of the project team responsible for implementing our new insurance platform.

What You Need

• Bachelor’s degree or completed dual study (BBL / duale Ausbildung) in insurance, business, finance, or a related field
• Up to 2–3 years of experience in commercial insurance — underwriting, policy administration, or insurance operations
• Good organisational skills: you manage your own tasks and know when to ask for input on complex challenges
• Fluent in Dutch or German and in English (written and spoken)
• Detail-oriented and reliable — you take ownership of data accuracy, deadlines, and quality of work
• You love working in or learning digital tools; any experience with insurance platforms (e.g. Insly, ANVA) is a plus