Original listing text, shown exactly as published by the company.
What is the job?
Support the IT function for the business and the wider business operations. This will involve managing IT services, security, systems architecture, and end-user support while preparing for the demands of a growing workforce.
What will you be doing?
- IT System Administration
- Ongoing system management of Strategic IT platforms, including cloud and SaaS.
- Administer and maintain Google Workspace, Microsoft 365 and collaboration tools (Slack, Dialpad VoIP) ensuring availability and performance for a growing user base
- Manage software licensing across the business, including provisioning, reconciliation and renewals
- End-User & Systems Support
- Perform support operations for a growing user base, ensuring high availability and performance.
- Provide Level 1 & 2 technical support, resolving software, hardware, and network issues.
- Operate and maintain robust incident management and ensure adherence to SLAs.
- Cybersecurity & Compliance
- Support and maintain IT security protocols, ensuring compliance with industry standards.
- Support identity and access management, endpoint security, and secure networking solutions.
- Vendor Management
- Support and where appropriate, manage relationships with third-party IT vendors and service providers to ensure best-in-class solutions.
- Onboarding and Offboarding process
- Procure, setup and distribute new hire equipment
- Process returned equipment
- Delivery of IT onboarding training as required
- Automation for all of the above
- Cross-functional Collaboration
- Act as the IT liaison between internal teams including HR, operations, governance and software development
- Deliver IT training to teams across the business on new tools, security practices and process changes, adapting content for different audiences
What do you need?
- Proven experience in an IT support, engineering or analyst role, ideally in a fast-growing business (e.g., from 100 to 500+ employees).
- Experience with scaling IT infrastructure, cloud services, and enterprise IT systems.
- Strong problem-solving and analytical skills, with the ability to anticipate challenges before they arise.
- Excellent communication skills and a user-first mindset to ensure technology enables business success.
- Hands-on experience with ITIL frameworks, service management tools (e.g., Jira, ServiceNow), and cybersecurity best practices.
- Relevant IT certifications (e.g., ITIL, CompTIA, Google, Microsoft, Cisco) are advantageous.
