IT Support Officer

Responsibilities

• Install, configure, and maintain computer hardware, software, printers, and network devices (LAN/Wi-Fi).
• Troubleshoot and resolve network issues, connectivity problems, and system errors in both office and factory settings.
• Support users in resolving IT-related issues and provide guidance on basic system operations.
• Manage user accounts, email setup, and permissions on company systems.
• Perform routine data backups and ensure data security and integrity.
• Maintain and support ERP or inventory management systems, assisting with system updates and data accuracy.
• Set up shared drives or cloud storage for team collaboration and secure file sharing.
• Conduct preventive maintenance and ensure timely repair of IT equipment.
• Assist in analyzing data and system reports to identify process bottlenecks and propose operational improvements.