A remote role at 360Learning.
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Original listing text, shown exactly as published by the company.
As a Key Account Manager Pool (KAM Pool), you play a strategic role in scaling 360Learning’s customer growth and retention engine. You will join a team focused on maximizing renewal and upsell opportunities across a large portfolio of existing customers through automation, data-driven prioritization, and scalable account management strategies.
You will manage a high-volume portfolio of customers ranging from 100 to 2,500 employees, with a focus on identifying growth opportunities, driving renewals, and increasing customer engagement at scale through automatization actions.
At 360Learning, the KAM Pool role is a unique opportunity to also shape the overall KAM team. It combines account management, revenue generation, and operational excellence. Your mission is to build scalable motions that accelerate expansion opportunities while ensuring customers continue to realize value from the platform. Therefore, your successful automatization processes will also help shape globally the entire KAM team.
As a transversal role, you will work closely with Client Success Partners, Revenue Operations, Marketing, and internal experts (digital pedagogy, platform structuring, IT) to deploy automated engagement strategies, optimize renewal processes, and generate upsell opportunities efficiently across your portfolio.
We are eager to retain the best talent in our teams, and we encourage internal mobility after 2–3 years of continuous success to build fulfilling career paths. This role offers strong growth opportunities toward strategic account management, revenue operations, or large account ownership positions.
Become a Trello expert and get familiar with our product
Learn to navigate Convexity, our working environment
Meet the different teams at 360Learning
Understand our customer lifecycle and renewal processes
Take ownership of you 150+ clients portfolio of existing customers
Segment and prioritize accounts using scalable tiering strategies
Identify automation opportunities to drive renewals and upsells
Work closely with Client Success Partners to collect customer insights and engagement signals
Launch automated campaigns and structured outreach sequences
Prepare scalable account review frameworks to identify growth opportunities
Contribute to the generation of renewal and expansion pipeline across your portfolio
Conduct presentations and demonstrations of 360Learning when required
Optimize renewal and upsell workflows through process improvements and automation
Ensure accurate reporting and forecasting with your coach and Revenue teams
Analyze customer usage data to proactively identify expansion opportunities and churn risks
Build repeatable playbooks to improve portfolio performance at scale
Consistently contribute to ARR growth targets through scalable account management initiatives
Lead business negotiations for selected opportunities
Own and optimize the renewal strategy for your portfolio
Drive upsell generation through automated and data-driven engagement plans
Manage customer business relationships at scale while maintaining a high-quality customer experience
Continuously improve operational efficiency and account coverage models.
Become a key contributor to the company’s retention and expansion strategy
Exceed your targets and contribute to the evolution of scalable customer growth strategies at 360Learning.
2+ years of experience in an Account Manager, BDR or sales-related function (revenue generation with a portfolio of clients)
Previous experiences working in the SaaS industry
Experience in a fast-growing environment such as start-up / scale-up, which requires agility and responsiveness
Active listening skills and a team player mindset
Excellent written and verbal communication skills
Native French and fluent English (B2+) proficiency
Fluent English (US/UK) / B2 level or equivalent (FR)
Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L
Phone Screen with our Talent Acquisition Manager
Discovery Meeting with the KAM Mid FR Coach
Case Study with the KAM Mid FR Coach and our VP Mid Market
Clarification Meeting with a KAM Mid Market
Culture Fit Meeting with our Chief Revenue Officer
Ref Checks
Offer!
360Learning
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Learning Engagement Platform
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