Original listing text, shown exactly as published by the company.
Key Responsibilities
Account Growth & Relationship Management
- Build and maintain trusted relationships with Capi’s most strategic clients, ensuring their long-term success.
- Identify opportunities within accounts to increase transaction volume and expand product adoption.
- Develop account plans focused on retention, upselling, and customer advocacy.
- Track account performance, monitor satisfaction, and ensure Capi’s value proposition remains strong and differentiated.
Customer Success & Retention
- Proactively engage with onboarded, inactive, and at-risk clients to maintain loyalty and drive reactivation.
- Anticipate client challenges and collaborate with internal teams to resolve them quickly and effectively.
- Ensure customers are fully leveraging Capi’s platform, conducting business reviews and optimization sessions.
- Turn client feedback into actionable insights that enhance the customer experience and inform product improvements.
Collaboration & Market Intelligence
- Work closely with product, operations, and compliance teams to ensure a seamless client journey and localized solutions.
- Serve as the voice of the customer within Capi, ensuring feedback directly influences product and process evolution.
- Gather and share competitive intelligence and market insights to strengthen Capi’s position in the region.
- Document success stories and build scalable playbooks to improve account management practices across markets.
Requirements
Experience
- Minimum of 3–5 years in Key Account Management, Business Development, or Sales roles within high-performing environments, ideally in fintech, banking, international payments, or B2B SaaS.
- Proven track record in managing senior-level client relationships and driving revenue growth.
- Experience working in or with emerging markets.
Skills & Competencies
- Strong relationship-building, negotiation, and communication skills.
- Analytical and results-driven mindset with commercial acumen.
- Highly organized, autonomous, and adaptable to fast-paced, evolving environments.
- Proficiency with CRM tools and data analysis to monitor and enhance account performance.
- Fluent in French with professional proficiency in English (and local languages a plus).
Additional Attributes
- Deep passion for Capi Money’s mission to make global finance accessible and fair.
- A “no task is too small” attitude and the drive to go the extra mile for customers.
- Experience in early-stage VC-backed startups, top-tier consultancy, or fast-growth fintech environments preferred.
- Curious, resilient, and energized by high growth and continuous learning.
- Flexibility to split time between office work and field visits nationwide to strengthen client relationships.
Additional Information
- This is a full-time position with competitive salary, share options, and benefits
- Start date: as soon as possible - we are aware people will have notice periods, and can adjust as needed
Capi is an equal opportunity employer and welcomes candidates from diverse backgrounds. We’re all about building a diverse, inclusive team at Capi. Whoever you are, we’d love to hear from you. If there’s anything you need to make the interview process easier—whether it’s accessibility support, a different format, or just a heads-up about what to expect—just let us know, we’re happy to help.
We've won some cool awards recently too! Check them out
- Startups UK Top 100 (No. 24)…
