Original listing text, shown exactly as published by the company.
What you will be doing
- Convey basic knowledge of the Instructure Learning Platform to clients and serve as an expert in at least one Instructure product.
- Coordinate client projects on key initiatives and provide best practices and guidance to achieve the desired results of those key initiatives.
- Collaborate with other services team members and actively participate in project planning and delivery activities.
- Use critical thinking and research to develop actionable insights and efficient solutions to problems of moderate scope.
- Demonstrate the ability to be organized, adaptable, and timely with limited support from others.
- Listen to client needs and customize deliverables to client use case(s), goals, and plans with limited support from others.
- Deliver standard and custom training agendas and sessions to groups of varying sizes, audiences and experience levels.
- Develop and maintain training curriculum and materials, including videos and self-paced online courses.
- Coordinate updating forecasts based on coordination with clients.
- Provide consulting advice to a variety of education sectors to increase platform usage and adoption.
- Guide clients with change management initiatives.
- Support clients advanced use of Instructure’s products through training efforts, consultation, and alignment of pedagogical objectives with platform functionality.
- Deliver online webinars, onsite training, and participating in other internal training scenarios as needed.
- Research and understand client needs and objectives to support customisation of services, growth of services offerings and improved client experience.
- Identify areas where additional support, training, or consulting are needed to support client objectives.
- Participate in team projects that support goals and initiatives of the department.
Here is what you will need to know/have
- Working knowledge of pedagogical approaches, technology adoption strategies and educational technology best practices.
- Ability to engage a wide variety of audiences, including academics/teachers, administrators and leadership.
- Experience in teaching or training in a corporate training, K12, vocational education, or higher education context.
- Ability to keep training sessions fresh, fun, effective, and relevant.
- Creative thinker with strong problem solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Desire for professional growth, accountability and high quality deliverables.
- Ability to use web conferencing technologies and web based tools like Gmail, Google Docs and Google Calendar to coordinate, manage and facilitate training
Ideally, you’ll also know/have
- Experience leading or supporting change, or involvement in rolling out a technology platform within an organisation.
- Bachelor's Degree in Education, Educational Technology, Communications or a related field
Get in on all the awesome at Instructure!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
- Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
- Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
- Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
- Comprehensive wellness programs and mental health support
- Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
- The technology and tools you need to do your best work
- Motivosity employee recognition program
- A culture rooted in inclusivity, support, and meaningful connection
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
