Medical Assistant (“Care Counselor”)

Responsibilities

• Facilitate the enrollment of patients into our RTM (Remote Therapeutic Monitoring) using Flagler’s portal.
• Make daily calls and text messages to patients to document patient health status and keep them engaged.
• Assist in the collection and documentation of patient health information, including histories, health status and new symptoms.
• Support patients by sending health pointers (stretches, meditation videos, light exercises).
• Maintain strict confidentiality in handling patient information, adhering to HIPAA regulations and company policies.

Expectations

• Punctuality and reliability.
• Access to laptop with working microphone, camera, and reliable internet connection.
• Access to a quiet space to work full time.

Requirements

• Certification as a Medical Assistant (CMA (AAMA) Exam) - nationally certified.
• 2+ years of experience working as an MA in office or remote
• Proficiency with technology such as Zoom, Slack, and online enrollment platforms.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Excellent communication skills, both verbal and written, with a focus on empathy and patient support.
• Ability to work independently in a remote setting, showing initiative and self-motivation.
• Familiarity with HIPAA regulations and a commitment to maintaining patient privacy.

Preferred Medical Specialty

• Neurology
• Orthopedics
• Physical & Rehabilitation Medicine
• Sports Medicine