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A remote Customer Success role at Hire Hangar.
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Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Job Title: Senior MSP Technical Support Specialist
Location: Remote
Time Zone: US Time Zones (PST - EST)
Role Overview
We are looking for a Senior MSP Technical Support Specialist who can independently own and resolve tickets across a broad, modern IT stack without relying on constant escalation. This role sits above L1/L2 support — you are the one others escalate to. You'll manage complex Microsoft 365/Azure environments, endpoint security, networking, and backup/DR across multiple client tenants, while working efficiently within a ticket-driven, SLA-focused MSP environment.
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