Original listing text, shown exactly as published by the company.
On-Site Responsibilities
Medicare Site Inspection Compliance
- Serve as the sole dedicated physical presence at the facility during all posted operating hours.
- Act as the immediate, professional point of contact when a MAC field inspector arrives unannounced.
- Escort inspectors through the facility and respond to operational questions factually and without elaboration.
- Confirm each morning that the facility is open, utilities are operational, and equipment is functioning before 10:00 AM.
- Verify that external business signage is visible and in compliance.
- Maintain strict physical HIPAA compliance, including locked medical records storage and secured server areas.
- Maintain the Readiness Binder at the front desk at all times, containing:
- Active state facility licenses
- IRS CP-575 forms
- Current building lease
- Copy of the submitted 855B application
Clinical Responsibilities: Chronic Care Management (CCM)These duties are performed during on-site hours when inspection coverage permits and will expand to full-time remote clinical work as the hybrid schedule is introduced.
- Facilitate patient enrollment into Flagler's CCM portal.
- Make daily outbound calls and send text messages to patients to document health status and maintain engagement.
- Collect and document patient health information, including medical histories, current health status, and new or evolving symptoms.
- Send evidence-based health support resources to patients, including stretching guides, light exercise videos, and meditation content.
- Participate in ongoing company training sessions and team check-ins.
- Maintain strict patient confidentiality in full compliance with HIPAA regulations and Flagler company policies.
Requirements
Credentials
- Active LPN or LVN license in good standing in the state of WI.
Experience
- Minimum 3 years of experience as an LPN or LVN in a clinical office or remote care setting.
- Background in healthcare administration, clinic operations, or front-desk management is a plus.
Technical Requirements
- Proficiency with Zoom, Slack, and online patient enrollment platforms.
- Personal laptop with a working microphone, camera, and reliable internet connection.
- Quiet, dedicated workspace available for remote work when the hybrid schedule is introduced.
Professional Attributes
- Calm, articulate, and professional conduct when interacting with federal auditors or healthcare officials.
- Excellent verbal and written communication skills with an emphasis on empathy and patient support.
- Strong organizational skills and the ability to manage multiple simultaneous responsibilities.
- Ability to work independently and take initiative without close supervision.
- Demonstrated commitment to HIPAA compliance and patient privacy.
Preferred Clinical BackgroundCandidates with experience in any of the following specialties are strongly preferred:
- Orthopedics
- Physical and Rehabilitation Medicine
- Sports Medicine
- Neurology
