Operations Product Manager

About the Role

You will spot inefficiency of our operational processes across customer service and collections, build the case for automating it, and then actually make it happen. You will bridge business needs with engineering execution, turning messy real-world problems into clean, impactful solutions.

This is a high-impact role for someone early in their career who is exceptionally curious and operates with real autonomy.

You will be based in London, and also need spend some time in our operational centre in Milton Keynes

What you'll be doing

• Identify high-impact automation opportunities across customer service and collections, working directly with business leads to map the inefficiencies that matter most.
• Build the business case. Quantify impact, prioritise ruthlessly, and turn messy operational problems into clear engineering requirements.
• Get hands-on and co-build the solution: from prompt engineering for AI agents to designing test cases and success criteria (think: accuracy of an AI email classifier or automated customer contact flows).
• Lead cross-functionally without authority: aligning customer service, collections, product, and engineering around a shared outcome. Navigate the competing priorities; bring people with you
• Present clearly to C-suite and beyond: on progress, outcomes, and how AI is making Abound faster, fairer, and sharper.

Who you are

• 3–5 years of experience across some mix of the below. You don't need all of it you just need the drive to connect the dots: project management, lending operations, customer service, loan collections, AI Agents, python
• Example of a good fit: a management consulting engagement manager who has delivered technology projects and is ready to go deeper and get more hands-on in custom ops.
• Ruthlessly organised and driven to get things done at pace by connecting the dots
• Good communication skills, able to clearly articulate the problem statement, tasks, dependencies and objectives
• Genuinely curious about how lending works, and willing to get hands dirty and get things done.