Original listing text, shown exactly as published by the company.
Key Responsibilities
Partner Strategy and Enablement
- Guide partners on creating a mutually beneficial, collaborative, and long-term relationship with Cresta
- Serve as the primary point of contact and platform expert for technology and solution partners.
- Develop partner success plans and maturity roadmaps that increase partner self-sufficiency, solution adoption, and long-term business impact.
- Design and execute onboarding and ongoing enablement programs that equip partners with the expertise needed to successfully position, sell, and deliver Cresta solutions.
Solution Development & Integration
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Collaborate with partners to define and execute joint go-to-market strategies that leverage the value of the Cresta platform.
- Align partner business objectives, industry expertise, and strategic priorities with Cresta's capabilities and market opportunities.
- Work cross-functionally with Product, Professional Services, Sales, and Enablement teams to drive successful partner outcomes.
Go-to-Market & Revenue Acceleration
- Collaborate with internal and partner sales teams to support partner-sourced and partner-influenced opportunities.
- Identify and develop joint use cases, industry solutions, and vertical-specific opportunities that accelerate partner and customer success.
- Monitor, report on, and improve solution adoption, partner performance metrics, and overall partner health.
- Serve as the voice of the partner ecosystem by identifying market trends, partner needs, and product gaps, and providing actionable recommendations to Product and Leadership teams.
Ecosystem Growth & Optimization
- Identify, prioritize, and drive resolution of partner-reported technical gaps, friction points, and product feedback.
- Partner with Enablement to develop scalable training programs, customer- and partner-facing collateral, and sales assets.
- Establish and promote best practices that ensure consistent, high-quality partner deliverables and customer experiences.
Qualifications
- 10+ years of experience in customer-facing roles such Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management
- 5+ years of experience working in the Contact Center space
- Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments.
- Demonstrated ability to develop platform expertise and engage effectively with both technical and executive audiences.
- Ability to translate business requirements into technical solutions.
- Proven ability to work cross-functionally with Sales, Product, and Engineering teams.
- Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences.
- Strong project management and organizational skills.
