Payments Support Specialist

Essential Job Duties and Responsibilities

• Provide our clients with world-class service related to our Payments platform. Understand client goals and pain points and partner to resolve issues and enhance product experience. Respond to and log email communication in the Support email inbox. Log in to Support queue daily and ensure timely responses and high service levels with all communications.
• Drive contractor readiness by coordinating outreach for Origin set up and required trainings. Assist with contractor training when necessary. Ensure completion of onboarding flow across platforms. (Origin, Stripe, SFDC).
• Serve as the go-to Subject Matter Expert (SME) for payments platform, providing expert guidance and solutions to both internal teams and customers.
• Take initiative in identifying areas for improvement within the support process, leading projects and partner with leadership to enhance client experience and operational efficiency.
• Communicate effectively with clients, team members, and other stakeholders, ensuring clear and concise information flow.

Required Skills, Knowledge and Abilities

• Prior customer support experience preferred
• Work independently and collaboratively
• Takes initiatives
• Effectively interact with high profile partners
• Exceptional verbal and written skills
• Ability to drive projects from start to finish
• Diligent record keeping, maintain training materials and documentation
• Superior customer service skills
• Flexibility to adapt to changing priorities and business needs…