A remote role at Extreme Networks.
How Sydicom helps: we read this listing’s requirements and tune your CV and cover letter to the keywords its ATS (Lever) is scanning for, for candidates in France, then help you apply.
Original listing text, shown exactly as published by the company.
Monday through Friday – Typical
Weekend or overnight hours may occasionally be required for exceptional customer needs or critical support situations
Location Required: France – Remote
Extreme Networks Culture
Teamwork: The strength of a team is more powerful than an individual. We work together to drive improved performance. We pull our weight, give others credit for success, push peers to raise their game and celebrate winning as a team!
Transparency: Each of us has a unique view about what is happening, helping or hurting our performance. We can’t change what we can’t see. We must know what’s really going on, Knowledge is Power. So, we share what we see and what is happening, not assuming others know what we know. We shine a light on it.
Candor: We keep it real and embrace difficult conversations in a constructive way. Being honest in all our communication isn’t easy. No sugarcoating and no elephants in the room, being respectful but telling the truth.
Curiosity: Why do we win? Why do we lose? How can we do better? Where should we invest? Asking questions, committing to learn more, looking for best practices, that’s the Extreme way. Being smarter than the competition. Higher intelligence drives higher performance.
Ownership: It’s our company. We have skin in the game. We invest the time and energy to make the changes that get the best outcomes for our customers, shareholders and ourselves. We are accountable.
Inclusion: By challenging dominant voices to listen and non-dominant voices to speak up, we gain valuable perspective that drives better decision making. By fostering diversity regardless of gender, ethnicity, sexual orientation, age or religion, we get that perspective and make more intelligent decisions that drive better business outcomes.
B. S. degree in Computer Science, Electrical Engineering, Telecommunications, or a related field; or equivalent work experience.
5 years’ experience in telecommunications or related technical field, preferably network operations related.
5 years of customer support experience in data process, data communications or related environment.
Responsibility for high profile tasks or projects within the scope of a mid-level manager position.
Key competencies
Demonstrated leadership in customer account management, carrier class customer experience highly valued.
Excellent project planning, communication and customer relation skills.
Project management training or related experience beneficial.
Ability to manage tense, critical situations, creating and enhancing customer confidence through reliable, repetitive and complete resolutions.
An ability to effectively lead and/or influence direction of projects or situations in such a manner that resolves issues or needs for the customer and Brocade.
Ability to create effective team atmosphere that spans organizations such as sales, technical support, and service delivery – ideally forming a close partnership with the customer.
Strong French and English Language skills
Project Management
Networking/Network Operations
Customer relationship management and related soft skills
Situational control, leadership and facilitation to resolution
Must have proven experience organizing and expressing written and verbal communications clearly, effectively, and efficiently
Ability to develop and deliver materials/presentations to small audiences up to 50
IP technologies and protocols, Fabric/Routing/Switching/Cloud/Wireless
Troubleshooting network, hardware and software issues
Network Function Virtualization; Software Defined Networking
Technical support operations and Methodologies
Network Analytics – data collection methodologies and tools.
Customer first attitude - Customer satisfaction through unsurpassed support drives you.
Comfortable working with mid to senior level customer management teams in tough situations
Must always demonstrate role-model level customer service/support skills and represent Extreme Networks in a professional manner.
Must understand the business impact of customer and partner interactions and be able to effectively navigate politically charged situations.
Must be able to work with customers and partners from different geographies and be culturally sensitive. Must be highly motivated, a self-starter, and have proven ability to function effectively with little direct supervision.
Comfortable with technical and business English usage (documents reading, e-mails, conference calls, etc.)…
Extreme Networks
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Extreme Networks, Inc. is an American networking company based in Morrisville, North Carolina. Extreme Networks designs, develops, and manufactures wired and wireless network infrastructure equipment and develops the software for network management, policy, analytics, security and access controls.
Source: Wikipedia
