Original listing text, shown exactly as published by the company.
The Role
Technical Architects are the technical heartbeat of the APAC go-to-market team. This role exists to help SafetyCulture win larger deals, close faster, and set our most strategic enterprise customers up for long-term success.
You'll partner closely with Account Executives on complex, high-value opportunities, designing solutions across integrations, identity, and data that embed SafetyCulture deeply into enterprise ecosystems. You'll also play a key role in enabling agencies and implementation partners to deliver better outcomes for customers.
This is a purely strategic pre-sales role. You won't be doing standard demos, technical support, or post-sales delivery. That's what our Customer Success Engineer team is for. What you will be doing is the complex, high-stakes technical work that gets the biggest deals across the line.
How will you spend your time?
- Lead structured technical discovery on strategic opportunities, uncovering the business impact behind requirements and translating customer pain into targeted SafetyCulture capabilities
- Partner with Account Executives from early in the sales cycle to shape deal strategy and map the customer's technology landscape
- Design scalable, secure solution architectures across identity and access management (SSO, SCIM), system integrations (APIs, ERP, middleware), and data architecture
- Build custom integration prototypes and proof-of-concept demos that turn complex technical requirements into compelling proof of SafetyCulture's fit
- Proactively surface and mitigate technical blockers, integration risks, and security considerations before they become deal-breakers
- Own a clean handoff to post-sales teams, transferring validated solution context so Customer Success Engineers can hit the ground running
- Build trusted relationships with senior IT leaders and technical decision-makers at enterprise prospects
- Work closely with implementation partners and agencies to extend SafetyCulture's technical reach
- Feed customer insight back to Product and Engineering, and contribute to reusable team assets like playbooks, integration demos, and AI-powered tooling
About you
- Proven experience in a pre-sales, solutions engineering, or technical architect role within a SaaS or enterprise software environment
- Practical knowledge of enterprise integration patterns including APIs, webhooks, and middleware platforms (e.g. Workato, MuleSoft, Boomi), able to design and demo solutions, not just describe them
- Working understanding of enterprise identity standards including SSO (SAML, OAuth 2.0) and SCIM provisioning
- Ability to map data flows and design information architecture, with familiarity across BI tools such as Snowflake, Power BI, or Tableau
- Equally comfortable in a deep engineering conversation and a C-suite room, can read the room, hold their own under pressure, and know when to say no
- Knows when to go deep and when to go wide, gets to a minimum viable solution that moves a deal forward rather than getting lost in technical perfection
- Self-directed and energised by ambiguity, identifies what needs doing and goes after it without waiting for a detailed brief
- Actively uses AI tools to build prototypes, draft documentation, respond to RFPs, and find efficiencies, and brings a builder's mindset, not just a user's
- Experience in regulated verticals like financial services, healthcare, or insurance is a plus, but not essential
Success looks like
After 6-12 months, a successful Technical Architect will have
- Materially contributed to APAC enterprise win rate, with deals involving TA involvement closing at a higher rate
- Reduced average opportunity length by de-risking technical blockers early
- Increased average deal size by identifying and positioning enterprise-scale solutions beyond the initial use case
- Built a reputation as a trusted technical partner, with IT leaders requesting your involvement
- Shipped at least one reusable team asset that has measurably increased the APAC TA team's capacity or quality
What you need to know
- 3 days per week in our Sydney city centre office is a firm requirement
- Up to 25% travel to customer sites across the APAC region
- Occasional flexibility needed for global team collaboration across APAC, EMEA, and AMER time zones
More than a job
- Equity with high growth potential, and a competitive salary
- Flexible working arrangements
- Access to professional and personal training and development opportunities
- Hackathons, Workshops, Lunch & Learns
- In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy…
