Original listing text, shown exactly as published by the company.
Responsibilities
In this role, you’ll
- Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
- Lead technical discovery sessions with customers to uncover their needs and difficulties, demonstrating our capability to facilitate their success and address their challenges effectively
- Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products
- Establish yourself as a trusted advisor to our customers, introducing innovative solutions and architectures that catalyze and propel innovation
- Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required
- Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products, along with customer-facing experience, particularly in delivery or consulting.
- Excellent communicator and presenter able to gain audience confidence
- An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.
- Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
- Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests.
- Excellent time management and prioritization skills, and ability to handle competing priorities in a fast-paced environment
- Previous software development experience in one or more of the following areas:
- Backend (Java, C#, Node.js, Python, PHP)
- Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
- Building with REST APIs
- Bachelors and/or Masters degree in a technical discipline (Engineering, Mathematics, Computer Science,) or equivalent practical experiences
Desired
- Experience with new business accounts and evangelizing new use cases and technology
- Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
- Previous experience in Telecom, SIP, Contact Center, or Security
- Experience with sales methodologies
Location
This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.
