Product Manager: Customer Onboarding Experience

Day-to-day, you will

• Define and drive a roadmap that measurably reduces integration time, defects, and escalations.
• Improve integration correctness for key tracking flows (search → PDP → conversion, sponsored click tracking, etc.) by reducing common failure modes and adding robust validation and diagnostics.
• Build and evolve validation and debugging tooling that empowers customers, Solutions Engineers, and Customer Success to self-serve faster.
• Define clear support and capability boundaries to reduce high-visibility escalations and improve customer predictability.
• Partner with Engineering, Solutions/CS, and other Product teams to sequence work, de-risk launches, and ensure new capabilities ship integration-ready.

Define and report a CDX+CDI KPI stack (time-to-first-value, adoption, defect rate, escalation volume, doc findability) and drive continuous improvement.

Requirements

• 3+ years of product management experience shipping developer-facing or integration-heavy products — such as SDKs, APIs, web tracking/instrumentation, data pipelines, or developer tooling.
• Demonstrated ability to reduce time-to-value or integration complexity in a B2B SaaS environment — with concrete, measurable outcomes.
• Technical fluency sufficient to reason credibly about event flows, browser/web constraints, attribution, versioning, breaking changes, and rollout risk — without needing to be an engineer.
• Track record of strong cross-functional collaboration: aligning Engineering, Customer Success, Solutions, and other Product teams on priorities and support boundaries.
• Comfort defining metrics and making decisions with imperfect data; experience building and reporting product health dashboards.
• Strong written communication — clear specs, integration guides, capability docs, and stakeholder updates.

Benefits🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year

💰 A competitive compensation package including stock options

🌎 Fully remote team - choose where you live

🛋️ Work from home stipend! We want you to have the resources you need to set up your home office

💻 Apple laptops provided for new employees

🧑‍🎓 Training and development budget for every employee, refreshed each year

👪 Maternity & Paternity leave for qualified employees

🧠 Work with smart people who will help you grow and make a meaningful impact

🏥 Company sponsored US health coverage (100% paid for employee)

Diversity, Equity, and Inclusion at ConstructorAt we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.