Original listing text, shown exactly as published by the company.
What you'll do
- Own and drive the T&S Tools product roadmap, including review queue systems (PinQueue), entity inspection and management (Lookup), bulk operations, and domain management tools
- Define and ship AI-native tool capabilities — MCP integrations, AI-assisted workflows, intelligent routing, model testing interfaces, and new experiences that fundamentally change how practitioners interact with T&S systems
- Partner deeply with T&S practitioners — ops reviewers, ML engineers, risk analysts, policy teams — to understand workflows, identify friction, and deliver improvements that compound over time
- Manage the internal customer experience across a diverse user base with different needs and technical depth
- Triage inbound requests from cross-functional stakeholders, communicate priorities, and maintain roadmap focus
What we're looking for
- 3+ years product management experience
- Experience building products for internal users, operations teams, or enterprise customers
- Strong user empathy — genuinely curious about how people work and motivated by making their workflows better
- SQL proficiency — able to self-serve data investigation and analysis
- Excellent stakeholder management — proven ability to juggle competing priorities from multiple teams
- Strong written and verbal communication
- Growth mindset with enthusiasm for AI — excited to learn and develop conviction about how AI transforms internal tooling
- Bachelor’s degree in a relevant field such as Computer Science, or equivalent experience
- Nice-to-haves:
- Trust & Safety or content moderation experience
- Experience building or integrating AI-powered features
- Background in ops efficiency measurement (AHT, throughput, cost metrics)
Relocation Statement
- This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
In-Office Requirement Statement
- We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
- This role will need to be in the office for in-person collaboration 1-2 times/quarter and therefore can be situated anywhere in the country.
#LI-REMOTE
#LI-REX
At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.
