Project Manager

Key Responsibilities

• End-to-End Program Delivery & SLA Management
• Manage the end to end project management workflow.
• Able to complete project management tasks autonomously.
• Able to take responsibility for end to end project deliverables in accordance with SLAs.
• Ensure all projects are delivered on time as per customer SLA.
• Establishes deadlines /ensures deadlines are feasible and completes tasks by said deadlines.
• Effectively balances and manages priorities across a variety of task types and customers.
• Responsiveness to internal and external comms within pre-defined SLAs.
• Responds quickly and efficiently to internal and external stakeholders.
• Resource Strategy & Team Leadership
• Responsible for maintaining resources, core teams and pipeline to support project management work.
• Identifies resource requirements for production work.
• Performs self-sourcing in our existing vendor database and enters sourcing requests when new vendors are needed.
• Manage linguist communication for all projects.
• Able to define and delegate admin work to PCs Interns.
• Train supporting resources on key production processes and methodology.
• Quality, Risk, & Financial Assurance
• Responsible for CM, Quality and OTD KPIs.
• Manage quality at project level - including Review, Verification, QA, LQE.
• Manage quality complaints and feedback received from stakeholders.
• Risk analysis to identify risks, potential issues, plan to and mitigate them.
• Completes ongoing risk assessment and mitigation for all production areas.
• Escalates issues or problems to manager in an effective manner, along with proposed solutions.
• Raise Customer Support tickets for 100% of production blockers (Jira).
• Process and approves invoicing and payments.
• Provides insight to Strategist into revenue forecasts based on production volume.
• Technical Execution & Process Governance
• Demonstrates a deep understanding of all production workflows and processes related to their accounts.
• Asks pertinent questions to ensure full comprehension of the task in hand; Strictly follows Production SOPs and best practices.
• Consistently follow correct protocols for tasks and accounts.
• Monitor and enforce adherence to correct production procedures.
• Develop and maintain process documentation related to their task load and the tasks delegated to other resources.
• Utilize systems and tools released by Production Enablement.
• Ensure all system admin, including data entry, is accurate.
• Perform file analysis and engages with Solutions team for support on file types.
• Creates and monitors linguistic assets (TM, Style Guides, reference material).

Skills and Experience

• A Bachelor’s degree, or equivalent; Master’s degree preferred
• 2+ years of professional experience in a field similar or related to Localization Project Management
• Excellent client-facing and internal communication skills
• Solid organizational skills including meticulous attention to detail and multitasking skills
• Able to meet deadlines and work under pressure

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