Project Manager - Scheduling

Key Responsibilities

• Act as single point of contact with customer during project to coordinate, plan and execute fulfillment.
• Communicates with key stakeholders weekly to identify action items and project risks.
• Review and audit daily reports identifying open items and follow up with appropriate teams.
• Facilitates meetings with clients, and internal team members to support project.
• Manage escalations related to planning and execution of project.Work with customer to identify communication plan for project and document plan.
• Maintain and update project plan for rollouts.
• Determine equipment needs for project and track shipments to ensure units/equipment delivered.
• Distribute project reports to internal and external customers.
• Partner with Service and Scheduling to build out resource planning for rollout.
• Maintain regular and reliable attendance.

Qualifications

• Bachelor’s Degree preferred or 5 years of customer or service operations experience
• Extremely organized and detail oriented.
• Strong communication skills (verbal and written); prompt communication is vital.
• Exceptional ability to multi-task and stay organized in a results-driven, fast-moving environment.
• Strong problem-solving skills.
• Process Compliance: Follows all documented processes & department policies to provide customer support.
• Ability to collaborate and use influence cross-functionally.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook).
• Experience with Salesforce.com and Monday.com or other project tools is a plus.