Original listing text, shown exactly as published by the company.
Essential Job Duties
- Partners with internal and external teams before, during, and after implementation to provide subject matter expertise and best-practice solutioning for Payer and Provider workstreams.
- Leads the process of establishing standard configuration settings for Payer/State and Sponsored portals, and determines when market variability is required.
- Proactively identifies challenges that could impact client go-live dates or delivery quality; mitigates where possible and develops effective communication strategies for clients and key stakeholders.
- Drives client experience outcomes by partnering with sales, product management, client success, implementations, and integration teams to deliver consistent, high-quality solutions.
- Contributes to project planning by surfacing technical risks, configuration dependencies, and solution requirements to support timely and accurate delivery.
- Communicates technical status, solution decisions, and key milestones to relevant stakeholders throughout the implementation lifecycle.
- Drives new market diligence efforts to establish standard environment configurations, document market best practices, and identify product gaps.
Other Job Duties
- Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
- Travel up to 10%, including overnight travel
Required Education, Experience, Certifications and Skills
- Bachelor’s degree
- 5+ years of implementation experience, preferably in healthcare
- 3+ years of technical implementation experience, preferably with a focus on solution configurations
- Strong understanding of Agile project methodology
- Ability to clearly articulate feature functionality and business requirements, both verbally and in writing
- Proficiency in project management software; experience using Jira is a plus
- Ability to work collaboratively on a team and lead others as required to complete projects
- Outstanding organizational and planning abilities
- Excellent verbal, written, and interpersonal communication skills…
