Original listing text, shown exactly as published by the company.
About the Role
The Mission
In the Agentic Era, APIs are the lifeblood of innovation. The Professional Services team at Kong is dedicated to ensuring our customers unlock the full potential of their API-first strategies. As a PS Sales Consultant, you will be critical in architecting success for our customers, driving the adoption and value realization of Kong’s cutting-edge platform through expertly positioned consulting and service solutions.
What You’ll Do
- Own the end-to-end Professional Services sales lifecycle, from pipeline generation to deal closure, ensuring robust service attachment and customer value realization.
- Drive pipeline growth by proactively identifying and qualifying service opportunities, leveraging MEDDPICC and Command of the Message methodologies for accurate forecasting and strategic execution.
- Collaborate strategically with Account Executives and Solution Architects, guiding them to optimally position Kong Professional Services that accelerate customer adoption and maximize their subscription investment.
- Architect tailored service proposals and Statements of Work (SOWs) that align with customer business and technical objectives, translating complex needs into actionable, outcome-based solutions.
- Cultivate trusted advisor relationships with senior business and technical leaders, influencing their API strategy and demonstrating the quantifiable ROI of Kong's Professional Services.
- Lead customer discovery and scope assessment workshops, translating requirements into impactful service designs and ensuring seamless pre- and post-sales engagement.
- Travel up to 30% to engage with customers and internal teams, fostering strong relationships and driving deal progression.
What You’ll Bring
The Toolkit
- 5+ years of demonstrable success in a Professional Services sales role, specializing in the sale and positioning of enterprise technology solutions and consulting services.
- Proven experience articulating and positioning the value proposition of Professional Services offerings to both technical and business stakeholders.
- Expertise in developing and presenting outcome-based service proposals, SOWs, and packaged offerings that directly address customer needs and drive measurable value.
- Exceptional ability to lead customer discovery workshops, conduct scope assessments, and translate complex technical and business requirements into clear service designs.
- Strong command of the sales process, including business case development and ROI justification.
- Experience with Open Source, APIs, or Infrastructure technologies.
- A Bachelor's degree in Computer Science, Business, or a related field, or equivalent practical experience.
The Kong DNA
- Ownership: You take full ownership of your pipeline and customer engagements, driving initiatives from inception to successful completion and holding yourself accountable for results.
- Urgency: You thrive in a fast-paced, high-growth environment, consistently demonstrating a bias for action and an unstoppable drive to meet and exceed targets.
- Collaboration: A natural team player, you seamlessly partner with internal sales, solutions, and delivery teams, leveraging collective strengths to architect comprehensive customer solutions.
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