Renewals Manager - Contractor

What You'll Do

• Be a licensing expert and understand all the owned assets within a given account
• Strong understand of complex software quoting
• Understanding of Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models
• Work with professional services, technical support and regional sales team to ensure smooth onboarding of new customers
• Work closely with customer on renewal during the Customer Journey for optimal retention.
• Direct relationship with sales teams to drive expansions
• Review client requests with technical support, product management and regional sales team and escalate as necessary
• Identify at-risk accounts, and take appropriate action and/or escalate as needed
• Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders
• Proactively start the procurement / renewal process three months prior to the renewal date to ensure on-time renewals

What You'll Bring

• BA/BS preferred or equivalent experience
• 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer
• Knowledge in privilege access management and cybersecurity best practices
• Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. is a big plus
• Comfortability interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level
• Ability to understand high level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution
• Competency with Salesforce and Customer Success Management platforms
• Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment
• Excellent verbal and written communication skills