Original listing text, shown exactly as published by the company.
Your Role
You will own revenue operations at Prime Intellect — the systems, processes, and customer coordination that turn complex, usage-based AI deployments into accurate billing, predictable forecasting, and durable customer relationships.
This is not a traditional RevOps role. Our product is GPU compute and RL training infrastructure. You need to be as comfortable reading Grafana dashboards and interpreting cluster utilization metrics as you are reconciling invoices and building pipeline reports. You will work directly with customers on billing questions, usage transparency, and operational issues — and you'll build the internal systems that make all of this scale.
You'll be the connective tissue between Sales, Engineering, Finance, and customers. If a customer's training run hits a capacity issue at 2am and it affects their bill, you're the person who understands both the technical context and the commercial implications.
Responsibilities
Revenue Systems & Billing
- Own the revenue data model: pipeline, contracts, compute usage, credit balances, and revenue recognition
- Build and maintain billing infrastructure for usage-based and hybrid pricing (committed capacity, credit rollover, burst pricing)
- Ensure invoicing accuracy by reconciling platform telemetry with contractual terms
- Evaluate and evolve the GTM tech stack (CRM, billing, data warehouse) as we scale
Technical Operations
- Monitor compute telemetry, Grafana dashboards, and observability platforms to understand customer workload patterns and flag anomalies
- Translate infrastructure events (downtime, capacity changes, migration) into commercial impact and customer communications
- Work with Engineering to connect platform signals directly to billing and expansion workflows
Customer Operations
- Serve as a direct point of contact for customers on billing, usage questions, SLA tracking, and operational issues
- Manage contract amendments, renewal workflows, and expansion motions
- Build the handoff protocols between Sales, Solutions Engineering, and Finance so nothing falls through the cracks
Forecasting & Analytics
- Build forecasting models that incorporate usage patterns, committed capacity, and expansion signals
- Standardize reporting: pipeline health, compute GMV, margin by product line
- Partner with Finance on revenue recognition, board reporting, and planning
What We’re Looking For
- 4–7 years in Revenue Operations, Sales Operations, or Customer Operations at B2B infrastructure, cloud, or AI companies
- Comfort with technical systems: you can navigate Grafana, read logs, understand compute utilization metrics, and talk to engineers without a translator
- Direct experience with usage-based or consumption-based billing and pricing
- High ownership — you see gaps and build the fix before anyone asks
- Comfortable working directly with customers, not just internal stakeholders
- AI-native in how you work: you use LLMs, automation, and programmatic tools to move faster and build systems that don't require manual upkeep
Bonus
- Experience at an AI infrastructure company, cloud provider, or compute marketplace
- Familiarity with GPU economics, training job costing, or inference pricing
- You've been the first RevOps hire and built the function from scratch
