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A hybrid Sales role at SafetyCulture.
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Original listing text, shown exactly as published by the company.
This role exists to ensure the accuracy, timeliness, and integrity of SafetyCulture’s commission plan administration — reducing payout errors, resolving compensation queries at pace, and maintaining Incentive Compensation Management (ICM) tool health as our Go-to-Market (GTM) headcount scales.
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Own the end-to-end administration of the ICM platform ensuring commission calculations are accurate and payouts are processed on time each period.
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Maintain plan configuration in the ICM tool — building and updating logic as plan design evolves, and validating changes ahead of each payout cycle.
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Investigate and resolve compensation discrepancies and disputes, delivering clear, well-documented resolutions to reps and managers within agreed service levels.
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Produce monthly accrual data and submit to Finance within cycle deadlines, with figures reconciled against actuals before submission.
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Support the monthly and quarterly compensation reporting cadence, including payout summaries, attainment reporting, and exception tracking for leadership.
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Partner with Revenue Operations (RevOps), Finance, and People & Culture (P&C) to ensure data flowing into the ICM tool is accurate — including headcount changes, quota updates, and plan eligibility.
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Experience leading or supporting an ICM platform migration — including data mapping, parallel testing, and stakeholder validation — is highly desirable.
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Establish and maintain process documentation and standard operating procedures for administration workflows, supporting audit readiness and team continuity.
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Identify opportunities to automate or streamline manual administration processes and drive those improvements through to implementation.
Technical Skills
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Hands-on experience configuring, administering, and troubleshooting ICM platforms such as SPIFF or CaptivateIQ — including plan logic build, exception handling, and full payout cycle management.
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Strong command of compensation data — comfortable manipulating and validating large datasets in Excel or Google Sheets, with SQL or similar.
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Established background in a Revenue Operations (RevOps) environment, with depth across compensation administration, data workflows, and cross-functional stakeholder management.
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Solid understanding of commission plan mechanics — accelerators, draws, clawbacks, multi-currency payouts, and role-based eligibility rules.
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Familiarity with the end-to-end compensation cycle from accrual to payout, including Finance reconciliation and audit trail requirements.
Behavioural Skills
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Meticulous attention to detail — catches errors before they become disputes, not after.
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Self-directed and autonomous; manages competing close-period deadlines without needing close oversight.
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Translates complex compensation logic into plain language when explaining outcomes to reps and managers.
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Surfaces issues early with a recommended path forward — doesn’t wait until payout day to flag a problem.
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Builds credibility with GTM stakeholders through accurate, consistent work and responsive human-centered communication.
AI Skills
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Uses AI tools to accelerate compensation data analysis, surface anomalies in payout datasets, and draft routine communications to reps and managers.
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Evaluates AI-generated outputs critically before acting on them — particularly in high-stakes payout contexts where an unchecked error affects people’s pay.
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Payout accuracy exceeds 99% within two full cycles of being onboarded.
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Manages an active ticket queue with clear SLA discipline — provides timely acknowledgements, substantive updates, and resolution summaries that reps and managers can understand without follow-up.
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Accrual submissions are on time each period, with reconciled figures that don’t require rework by Finance.
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ICM platform configuration is documented and audit-ready at all times.
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At least one material manual process is identified and automated within the first six months.
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This role follows strict monthly and quarterly payroll and accrual deadlines, availability during close periods is a firm requirement.
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Handles commercially sensitive compensation data — discretion and adherence to data security standards are non-negotiable.
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No significant travel expected.
At SafetyCulture, we care about people and growing the team, through
SafetyCulture
Sales
38 open roles on Sydicom
Digitize & improve elements of your operations. Give your teams the knowledge, tools & confidence to work safely & meet higher standards.
Source: company website
