Sales Operations Analyst

What The Role Involves?

Reporting to the Head of Outbound / Revenue Operations, the Analyst — Outbound Operations will be the operational backbone of Sprinto's outbound sales engine. You will own the day-to-day systems, processes, and data that keep the SDR and outbound AE teams running at full capacity — from ensuring every rep is tooled up and reachable on Day 1, to making sure no domain goes dark and no number gets flagged as spam.

This is a high-execution, detail-oriented role for someone who thrives in structured BAU environments and takes genuine ownership of the operational plumbing that powers outbound revenue.

What Your Impact Will Look Like

1. Incentive & Compensation Tracking

Calculate and track monthly/quarterly incentives for SDRs and AEs, ensuring alignment with attainment, SPIFFs, and comp plans

Maintain accurate payout trackers, reconcile discrepancies, and partner with Finance/RevOps to ensure transparent, well-documented processes

2. Daily & Weekly Reporting

Own outbound performance reporting across activity, pipeline, and outcome metrics with clear dashboards in HubSpot and Sheets

Deliver weekly insights and MBR data packs with trend analysis, outliers, and actionable recommendations for leadership

3. Email Deliverability & Domain Health

Preferred knowledge of monitoring domain health (SPF, DKIM, DMARC, BIMI), inbox placement, and key deliverability metrics, proactively resolving issues

Manage mailbox/domain warm-up, sequence audits, and collaborate with IT/vendors on DNS, blacklisting, and authentication fixes

4. Spam & Caller ID Monitoring

Track and improve caller ID reputation, answer/connect rates, and spam flags across dialers

Manage number rotation, remediation (Hiya, TNS, etc.), and report call health trends to leadership

5. New Rep Onboarding & Tool Access

Own end-to-end tool provisioning (CRM, sequencing, dialer, enrichment) and ensure readiness before outreach begins

Maintain onboarding playbooks, streamline workflows with cross-functional teams, and support new hires with tool training and troubleshooting

What You’ll Bring To The Team

We need a structured, detail-oriented operator who takes pride in operational excellence. You are the kind of person who proactively spots a broken workflow, fixes it, and documents it — without being asked.

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Experience: 2–4 years in Sales Operations, Revenue Operations, or Outbound Operations in a SaaS or high-growth environment, with at least 2 years directly supporting an outbound team of 10+ SDRs or BDRs

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Incentive & Comp: Hands-on experience owning rep incentive calculations and reconciliation using Excel or Google Sheets

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Reporting: Proficiency in building and maintaining dashboards using HubSpot reporting and Excel/Google Sheets; intermediate-to-advanced spreadsheet skills required

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Email Deliverability: Working knowledge of email authentication (SPF, DKIM, DMARC), inbox placement fundamentals, and experience with warm-up or deliverability monitoring tools

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Sales Tech Stack: Hands-on experience with outbound GTM tools — HubSpot (mandatory), Apollo, Instantly, Smartlead, JustCall, or equivalent sequencing and dialer platforms

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Attention to Detail: High accuracy in data handling, tracker management, and process documentation; low tolerance for ambiguity in numbers

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Communication: Clear, structured written communication; able to flag issues early and escalate appropriately to leadership

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Mindset: High ownership, process-driven, and comfortable working in a fast-moving environment where priorities can shift quickly.

How We Care For Our Sprinters

• Work wherever you are: We’re 100% remote, so you get to choose if you want to work from home, cafe, hills or beaches.
• Co-working, on the house: If co-working is your jam, we offer a generous annual allowance of up to INR 14,000 annually* for social working.
• We care about your learning: We are invested in seeing you grow, and commit USD 1000 annually to help you level up your skills.
• We count your spark, not your leaves: We care about you not just as an employee, but as a person. So if you need a reset, make use of Unlimited leaves.
• Your Safety Net, Woven in: We take care of the what-ifs. From health insurance with coverage up to INR 10 lakh for you and your family, to accident protection of an additional INR 10 lakh, and life insurance worth 3× your annual salary, our benefits wrap you and your family in protection so you can focus on thriving.
• Workspace setup of your dreams: Work from anywhere, and if that’s home, we’ll chip in INR 35,000 to help you create a space that’s as effortless as your workflow.